FAQ

Q1: What is Panda Med, and are you a hospital?

Panda Med is a premium cross-border medical concierge and translation service. No, we are not a hospital or a clinic, and we do not provide clinical diagnoses or treatments. We act as your dedicated administrative advocate, helping international patients navigate Beijing’s top-tier (Grade 3A) hospitals through hospital matching, translated dossiers, fast-track scheduling, and on-the-ground VIP escort. All medical decisions are made strictly by licensed physicians at the destination hospital.

Q2: How do I start the process, and what if I decide not to travel?

Most patients begin with our $49 Priority Travel Readiness & Feasibility Session. We review your goals in a 30-minute consultation, clarify which hospital department aligns with your needs, and provide a document preparation checklist. The goal is to give you a clear, realistic administrative roadmap before you commit to any travel. If you decide not to travel after the session, that is completely fine—you will have still gained valuable clarity on the logistics of your options.

Q3: Will there be a language barrier during my treatment in Beijing?

Absolutely not. For patients traveling to Beijing, we provide dedicated in-person escort and bilingual interpretation. Your Panda Med concierge will be by your side to navigate the hospital's International Department, and we will coordinate English-language medical reports whenever available.

Q4: What is the advantage of the Complex Case Coordination & Translated Summary?

This upgrade is highly recommended for complex cases or surgical considerations. Instead of traveling blindly, we translate your local medical records (MRIs, lab results) into Chinese clinical standards and coordinate a review with a senior Beijing specialist. We then provide a plain-English translated summary of their insights. This clarifies logistical feasibility and required next steps before you book a flight. (Note: This does not guarantee a specific surgical outcome or fixed pricing, as clinical realities may change upon in-person examination).

Q5: How much will the medical procedures cost, and do you accept health insurance?

Procedure costs vary based on the hospital, test scope, and specialist involvement. After your initial session, we will provide a practical budget range for the hospital fees. You will pay the hospital directly for all medical services upon arrival, ensuring total transparency. Panda Med is not an insurer; our administrative concierge fees are completely separate from your hospital bills.

Q6: How do treatment costs in Beijing compare to the US or Europe? Is quality compromised?

Patients often find that complex procedures and surgeries in Beijing cost significantly less than in North America or Western Europe. This difference is never due to a compromise in quality. It is the result of China's highly efficient, government-subsidized healthcare infrastructure and significantly lower administrative overhead. Our Grade-3A partner hospitals use the exact same premium, globally-recognized medical materials and advanced surgical technologies used in Beverly Hills or London. You receive world-class clinical expertise without the inflated price tag.

Q7: Do you help with Chinese visas and travel logistics?

Yes. Once your administrative roadmap is confirmed, we work with the destination hospital to issue the Official Medical Invitation Letter required to expedite your visa. We also assist with VIP airport pickups and local accommodation recommendations.

Q8: How fast can I get an appointment?

We leverage our network to secure the earliest feasible fast-track slots, bypassing standard public waitlists. While exact timing depends on the specific department and physician availability, we actively coordinate with the hospitals to align with your travel schedule.

Q9: Can I browse a list of your doctors?

Serious illnesses require exact matching. You should not pick a surgeon like you pick a product online. When you start our Complex Case Coordination, our bilingual coordination team translates and organizes your exact files into a clinical dossier. We then present this dossier to the right Chief Physician at a top Beijing hospital. We find the exact expert for your specific problem. This ensures your translated files are reviewed by real medical authority, not just a name on a screen.

Q10: Do you take kickbacks or commissions from the hospitals you recommend?